We provide diverse and responsive recreational opportunities that enhance the quality of the community through our parks, facilities, service, employees, and volunteers.
We enrich life with memorable moments through excellence in recreation.
Safe, wholesome parks and facilities.
Preserve and celebrate our community’s rich history and environment.
Recreational and employment opportunities that reflect our commitment to diversity, inclusion, and the changing needs of the community.
Building collaborative relationships with public and private agencies.
Holding ourselves accountable for continuous improvement by implementing meaningful change through best practices.
Providing responsible and proactive stewardship of all of our agency resources (human, financial, and environmental).
Creating a work environment that is committed to high ethical standards, compassion, integrity, initiative, accountability, and innovation.
Delivering a service environment of friendliness, respect, fairness, and honesty.
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- SMOKING POLICY
- CHILD CAR SEATS
- PHOTO DISCLAIMER
- EMERGENCY SHELTER
- CAMERA RESTRICTIONS
- VIDEO SURVEILLANCE POLICY
- PROGRAM GUIDES
- RATES & FEES
- REFUND POLICY
- SERVICE CHARGE POLICY
- TRANSFER POLICY
- RISK WARNING
- BEHAVIOR POLICY
Celebrate ability throughout the Northwest suburbs! Join the celebration! The team of full-time Therapeutic Recreation professionals and trained part-time staff at the Northwest Special Recreation Association (NWSRA) offer safe, fun and quality year-round opportunities to individuals with disabilities of all ages and ability levels. Inclusion assistance provides individuals with disabilities the opportunity to participate in their home park district program. When registering, the parent of the individual should inform the park district (and NWSRA, if desired) of any accommodation needed in order for the individual to successfully enjoy the program. The park district staff will then contact NWSRA for assistance with the accommodation.
For more information on NWSRA, check out nwsra.org. Brochures may also be picked up at the park district main office or at the NWSRA office at Park Central, 3000 W. Central Road in Rolling Meadows.
NWSRA may be contacted at (847)392-2848 (voice), (847)392-2855 (TTY) or (847)392-2870 (fax). The Streamwood Park District is a member of a cooperative agreement among 17 park districts which form the Northwest Special Recreation Association (NWSRA). Therapeutic Recreation…The Benefits Are Endless!
Inclusion Requests: If a program participant (or parent of a participant) with a disability is requesting an aide or evaluation for an aide, we respectfully request at least two weeks notice before the program starts. However, NWSRA will do its best to provide the appropriate services within whatever time frame occurs. When possible, also please briefly describe the disability in detail to assist us in notifying NWSRA with complete information.
To Register with TTY Assistance: Please call Northwest Special Recreation Association at (847) 392-2855.
The Streamwood Park District will comply with the Americans with Disabilities Act (ADA), which prohibits discrimination in the provision of programs, services or activities to individuals with disabilities. We invite any resident with a special need to contact Steve Muenz, Superintendent of Recreation, at (630) 483- 3091 or NWSRA staff upon registration so that a smooth inclusion may occur. In addition to the programs listed within our brochure, our District also provides specialized services for people with disabilities through the Northwest Special Recreation Association. Call NWSRA at (847) 392-2848, for information.
If you have any questions about the Park District’s policy regarding ADA, or believe you have been unfairly discriminated against in the provision of programs, services, or activities of the Streamwood Park District, please contact Jeffrey S. Janda, Executive Director at (630) 483-3162. A procedure is available to you for the prompt resolution of your complaint.
Parks are for everyone to enjoy and should not be used as a dumping ground for litter, garbage, or waste. Keep your parks clean and free from debris and waste. If you walk your pet in or around a park, please be sure to pick up after it. Keeping your parks clean will enhance the beauty of the park. We appreciate your cooperation.
Pets, including dogs, cats, and other domesticated animals kept as pets, may be brought into any park, but only when leashed in accordance with Village of Streamwood ordinance(s), licensed as necessary, and controlled by the person bringing a such pet into the park. It is expressly prohibited for any pet, even though on a leash, to enter or be on a park playground. Defecation by any pet while on Park District property shall be immediately and completely removed by the person in control of the pet. No pets shall be allowed in any Park District facility or building unless brought in for a Park District program or event involving such pets. In such a case, the pet must be leashed, licensed, and controlled as aforesaid. The provisions of this section shall not apply to service animals in the performance of their duties. All Streamwood Park District ordinances are enforced by Streamwood Police Department.
The Streamwood Park District complies with the requirements of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973 as amended, the Age Discrimination Act of 1975, the Civil Rights Restoration Act of 1988, (P.L. 100-259), and the Americans with Disabilities Act of 1990, (P.L. 101-336) to the extent that no person in the United States shall, on the grounds of race, color, creed, national origin, sex, age, or disability be excluded from participation in, be denied of, or be otherwise subjected to discrimination in any program or activity provided by the agency. Areas affected by these requirements include, but are not limited to the following: 1.) programming, 2.) facility use, 3.) planning and construction, 4.) planning and/or advisory groups, and 5.) fee structures.
All facility participants are expected to follow the rules of the facilities. Specialty areas of the facilities (for example: fitness center and pools) have posted signs stating special rules specific to that area. Disregarding or abuse of facility rules may result in removal by staff or police from the facility for a designated length of time or permanently.
Observers of programs are also expected to behave appropriately. Parents, friends and any observers are held to the same standards of behavior as participants. If inappropriate behavior of a program observer is reported to or observed by a staff person, the observer will be asked to leave by the staff or police, if necessary.
Any participant who is suspended or terminated from program participation shall have the right to appeal to the Executive Director within fourteen days of any notice of suspension or termination. The Executive Director shall thereupon schedule a meeting concerning such appeal, and the appellant shall be entitled to present his or her version of the facts at such meeting. Within five days after such meetings, the Executive Director shall notify the appellant in writing that the suspension or termination has been affirmed, modified, or reversed. The Executive Director shall notify the Board of Park Commissioners of the meeting and the decision. It is a vision of the Streamwood Park District to provide safe and wholesome programs in well-maintained facilities for our residents and guests. Rules must be followed and policies such as this must be established to protect this vision for all involved. Our goal is not to remove patrons from programs or facilities, but to work together with participants and/or parents/guardians to the best of our ability to correct or deal with a problem.
The Streamwood Park District asks for your cooperation in behaving appropriately and also teaching your children the importance of appropriate behavior and following rules.
adopted 11/09/00; revised/reviewed 06/20/08; 07/10/12
The purpose of this policy is to regulate the use of video surveillance and recording on the Streamwood Park District premises. The Streamwood Park District operates a video surveillance system to provide a safe and secure environment for its patrons and staff.
Information obtained through video surveillance will be used exclusively to assist with the investigation of incidents, including theft, vandalism, personal injury or property damage, and for security and law enforcement purposes, which must relate to the protection of the Streamwood Park District patrons, staff and the public, or deterrence or detection of criminal activity. Video surveillance of the Park District premises will be conducted in a professional, ethical, and legal manner, in accordance with the following principles: a) video surveillance must be conducted in accordance with the laws of Illinois; b) video surveillance will be used by only Park District employees authorized by the Executive Director of the Streamwood Park District; c) appropriate signs and a notice of video surveillance must be posted in areas subject to video monitoring.
Authority & Responsibility
The Executive Director, Superintendent of Parks, and Superintendent of Recreation, and their designees will provide input on the placement of cameras on the Streamwood Park District premises. The Executive Director, the Executive Director’s Administrative Assistant, the Superintendent of Park, and the Superintendent of Recreation, Custodial Manager, and Facility Manager are responsible for monitoring the Park District’s surveillance systems. The Executive Director is responsible for hardware and software specification, configuration, and maintenance. Maintenance checks will be performed on a bi-monthly basis. Staff will notify the Executive Director of any equipment failures or other problems.
Access to surveillance footage is restricted to the Executive Director and the Executive Director’s Administrative Assistant, the Superintendent of Parks, the Superintendent of Recreation, the Custodial Manager, the Facility Manager, and law enforcement personnel. The Executive Director may authorize access of surveillance footage to staff, to the extent required by their job responsibilities.
Unauthorized access, exporting, or sharing live or recorded video surveillance footage by an employee may be grounds for disciplinary action, including termination of employment.
Video surveillance of the premises is conducted at all times when the Streamwood Park District is open during normal business hours. Park District premises may also be subject to video surveillance after hours.
Video surveillance is reviewed on an as-needed basis. Periodically, cameras may be monitored in real-time by authorized staff. However, there is no expectation that footage is monitored in real-time by personnel for security or other purposes.
Due to a large amount of information available in the Streamwood Park District Program Guide, errors and changes before or after publication may occur. We apologize for any errors in the seasonal program guide and will advise you of any changes as quickly as possible. We will also attempt to keep the information on our website as current as possible.
Thank you for your patience and understanding when these situations arise.
A “resident” is defined as anyone living within the geographic boundaries of the Streamwood Park District. Residents of the Streamwood Park District have priority when registering for most programs.
All people that work at a business within the Streamwood Park District boundaries may receive resident rates on all programs, services, and memberships (proper identification required along with current pay stub, program participants will be randomly sorted in the nonresident lottery).
- A full refund will be given when the Park District cancels a trip/program or a refund is requested as a result of being placed on a waiting list.
- A refund minus a service charge will be given when a refund request is received a minimum of four days before the start of the registered program.
- A prorated refund with a service charge may be granted when a refund request is received less than four days before the start or after the start of the registered program and the reason is approved. Documentation may be requested with your refund request in order to be approved. The prorated refund will be based on the date the request was received, not the last attended class. A refund will not be approved if the session is more than half over.
- No refunds will be issued for individually missed or forgotten classes.
- No refund requests will be granted that are made more than two (2) business days after a one-day program or special event.
- Refunds for trips will not be given unless one of the following occurs:
- Park District cancels the trip.
- A replacement is found to take the trip.
- Deposits for certain programs and trips are identified as nonrefundable and therefore the refund policy does not apply.
- The cost of purchased individual supplies or equipment such as t-shirts, uniforms, trophies, costumes, etc. will be deducted from your refund. No reimbursements will be given for required equipment or supply purchases made by the participant or parent.
- Please allow 3-4 weeks for your refund to be processed. If originally paid by check or cash, a check will be mailed to you. If paid by VISA, Master Card, or Discover Card, we must credit the card with which payment was made.
- Any programs with special policies void the preceding.
If additional payment is due, this must be made at the time of the transfer request. For a refund see #7 under Refund Policy.
If any resident individual or family would like to apply for a scholarship, please contact Guest Services at 630.483.3010.
All requests will remain confidential.
- Disrupting a program or creating a disturbance at a facility.
- Continuous refusal to follow program and/or facility rules and guidelines.
- Use of verbal harassment, profanity, vulgarity, obscenity or racial slurs.
- Blatant disrespect of staff and program or facility rules and guidelines.
- Damage, vandalism, or theft of private or Park District facilities, equipment, or supplies.
- Possession or use of illegal substances or medication, including the use of alcohol or smoking where prohibited.
- Inappropriate or offensive dress, including, but not limited to dress which is too revealing and clothing that displays obscene or offensive words or pictures.
- Possession or threat of a weapon.
- Gang activity includes the display or possession of symbols, hand signals, soliciting membership, intimidating or threatening any individual, wearing or displaying colors or items of dress, etc.
- Inappropriate display of affection, including but not limited to prolonged kissing and touching of any private area of the body.
- The following outlines steps that may be used with patrons who are not behaving appropriately. Membership or program fees will not be refunded for any person removed from a program or facility due to a violation of this behavior policy. Some programs or facilities may have stricter or more detailed behavior policies.