FAQ on the Streamwood Park District’s COVID-19 Response
Is my program/event being refunded?
All in-house programs, classes, and events scheduled to start or finish while facilities are closed are canceled. Full or prorated fee payments will be placed on a household account to be used toward a future program or event registration. You do not need to request a refund.
Some contractual programs, such as Shotokan Karate, Kid Rock, etc. are still on hold, pending direction from the vendor.
I have automatic billing for my program. Is that still being billed?
Building Block Preschool, Active Kidz, and other programs with automatic billing will not be charged during the closure. All automatic payments are suspended during the shutdown.
I have a fitness center membership. Am I still being charged during the closure?
Members who have paid in full will have memberships extended for the length of the closure. Members who pay via installment billing (EFT) on a monthly basis will not be charged for the time the facility is shut down. Accounts will be adjusted accordingly when the fitness center reopens and billing resumes.
What events are canceled?
- Egg Dive (April 10)
- Breakfast with the Bunny (April 11)
- Egg Hunt (April 11)
- Summer Concert Series Show (May 27)
- Summer Kick-Off (June 9)
- Summer Play in the Park (June 18)
- Summer Concert Series Show (June 24)
- SPD SLAM (July 9 – 12)
- Summer Celebration (July 24 – 26)
I had a facility rental or birthday party scheduled during phase 3. What do I do?
We are currently working with renters. If your party has been scheduled during this time, we will be happy to reschedule your event or refund without a cancellation fee or deposit held.
I have a wedding, banquet, or event schedule at the Hoosier Grove Barn. Is that canceled?
Events scheduled through June are currently being rescheduled. Barn staff is working shortened hours during the week to work with wedding parties or rental groups to reschedule these events. Please email email@example.com or firstname.lastname@example.org.
Will I still be able to reserve a field, shelter, or splash pad?
Fields will be available for rental beginning June 15th. Specific procedures must be followed by rental groups regarding group size and social distancing guidelines. Please visit www.streamwoodparks.org or email Recreation Manager Jake Larson at email@example.com.
Shelters and the Sunny Hill Splash Pad are currently not available for rental or public use.
Are the parks open?
Yes, the parks are open for biking, running and walking as long as users maintain proper social distancing. The skate park, all sports courts, outdoor restrooms, and outdoor fitness equipment are CLOSED to the public at this time. Disc golf courses at Sunny Hill and Shady Oaks Parks are open as long as social distancing guidelines are being followed.
Can we play on the playgrounds?
Yes, all parks and park amenities are now open to the public under Phase 4 social distancing guidelines.
Can I register for the 2020-2021 Building Block Preschool year?
Yes. Registration for preschool has been added to our online system and we are currently accepting new students for the fall. Registration can register online here.
How can I register for Day Camp if the Registration Desk is closed?
Starting this year, patrons can register for Summer Day Camps online. Registrants can register online here. In-person day camp programs will begin Monday, July 6th. Please visit www.streamwoodparks.org or email firstname.lastname@example.org for more information regarding day camp programming.