FAQ on the Streamwood Park District’s COVID-19 Response

-updated 5.11.2020-

Is my program/event being refunded?
All in-house programs, classes, and events scheduled to start or finish while facilities are closed are canceled. Full or prorated fee payments will be placed on a household account to be used toward a future program or event registration. You do not need to request a refund.

Some contractual programs, such as Shotokan Karate, Kid Rock, etc. are still on hold, pending direction from the vendor.

I have automatic billing for my program. Is that still being billed?
Building Block Preschool, Active Kidz, and other programs with automatic billing will not be charged during the closure. All automatic payments are suspended during the shutdown.

I have a fitness center membership. Am I still being charged during the closure?
Members who have paid in full will have memberships extended for the length of the closure. Members who pay via installment billing (EFT) on a monthly basis will not be charged for the time the facility is shut down. Accounts will be adjusted accordingly when the fitness center reopens and billing resumes.

What events are canceled?

  • Egg Dive (April 10)
  • Breakfast with the Bunny (April 11)
  • Egg Hunt (April 11)
  • Summer Concert Series Show (May 27)
  • Summer Kick-Off (June 9)

I had a facility rental or birthday party scheduled for April. What do I do?
We are currently working with renters through May 30. If your party has been scheduled during this time, we will be happy to reschedule your event or refund without a cancellation fee or deposit held.

I have a wedding, banquet, or event schedule at the Hoosier Grove Barn. Is that canceled?
All events scheduled through May 30 at the Barn have been canceled. Barn staff is currently working shortened hours during the week to work with wedding parties or rental groups to reschedule these events. If your event cannot be rescheduled, a full refund will be offered.

Will I still be able to reserve a field, shelter, or splash park?
Rentals are currently unavailable through May 30.

Are the parks open?
Yes, the parks are open for biking, running and walking as long as users maintain proper social distancing. The skate park, all athletic fields, sports courts, outdoor restrooms, outdoor fitness equipment, and disc golf courses are CLOSED to the public at this time.

Can we play on the playgrounds?
No. All playgrounds are closed to the public. This includes all amenities, such as shelters, benches, picnic tables, and swing sets. In-ground signage has been installed at each playground stating this information.

Can I register for the 2020-2021 Building Block Preschool year?
Yes. Registration for preschool has been added to our online system and we are currently accepting new students for the fall. Registration can register online here.

How can I register for Day Camp if the Registration Desk is closed?
Starting this year, patrons can register for Summer Day Camps online. Registrants can register online here.

What is going to happen to all the Dance and Preschool classes that were affected by the shutdown?
We want to reschedule classes and are looking for alternative dates for Building Block Preschool graduation and the Dance Academy dance recital.

Please continue to check online and our social media pages during this time for the most up-to-date information on our events and programming.