GENERAL INFORMATION

Americans with Disabilities Act

The Streamwood Park District will comply with the Americans with Disabilities Act (ADA), which prohibits discrimination in the provision of programs, services or activities to individuals with disabilities. We invite any resident with a special need to contact Steve Muenz, Superintendent of Recreation, at (630) 483- 3091 or NWSRA staff upon registration so that a smooth inclusion may occur. In addition to the programs listed within our brochure, our District also provides specialized services for people with disabilities through the Northwest Special Recreation Association. Call NWSRA at (847) 392-2848, for information.

If you have any questions about the Park District’s policy regarding ADA, or believe you have been unfairly discriminated against in the provision of programs, services, or activities of the Streamwood Park District, please contact Jeffrey S. Janda, Executive Director at (630) 483-3162. A procedure is available to you for the prompt resolution of your complaint.

COOPERATION

Parks are for everyone to enjoy and should not be used as a dumping ground for litter, garbage, or waste. Keep your parks clean and free from debris and waste. If you walk your pet in or around a park, please be sure to pick up after it. Keeping your parks clean will enhance the beauty of the park. We appreciate your cooperation.

Control of Pets

Pets, including dogs, cats, and other domesticated animals kept as pets, may be brought into any park, but only when leashed in accordance with Village of Streamwood ordinance(s), licensed as necessary, and controlled by the person bringing a such pet into the park. It is expressly prohibited for any pet, even though on a leash, to enter or be on a park playground. Defecation by any pet while on Park District property shall be immediately and completely removed by the person in control of the pet. No pets shall be allowed in any Park District facility or building unless brought in for a Park District program or event involving such pets. In such a case, the pet must be leashed, licensed, and controlled as aforesaid. The provisions of this section shall not apply to service animals in the performance of their duties. All Streamwood Park District ordinances are enforced by Streamwood Police Department.

In compliance with state and federal laws, the Streamwood Park District has set the following policy: No cigarette, pipe, or cigar smoking will be allowed in any of the Park District facilities. The policy includes Park District activities as well as private rentals. Your cooperation is appreciated.

All parents and guardians of children participating in a Park District trip or program where they are being transported by a Park District vehicle, must provide a child restraint system for any child 7 years old or younger or sign a waiver giving permission for the child to be transported without such system. All participants must wear seat belts. For trips using a school bus, there are no restraints for adult passengers or children.

Photographs and videos are periodically taken of people participating in Park District programs, events, and activities. All persons participating in Park District programs, events, and activities, or using Park District property, thereby agree that any photograph or video taken by the Park District may be used by the Park District for promotional purposes, including its videos, live streaming, brochures, flyers, and other publications without additional prior notice or permission, and without compensation to the participant.

In case of a disaster situation as identified by the Emergency Services and Disaster agency, Park Place will be used as an emergency shelter. If this occurs, it may be necessary for some programs to be postponed or canceled.

The Streamwood Park District has installed three lightning prediction systems. One is located on the roof of Park Place Family Recreation Center, the second at Hoosier Grove Park, and the third at Rahlfs Woods Park. These systems gather atmospheric information to accurately predict when conditions are conducive for a lightning strike. When conditions are “right,” the warning will sound (a single fifteen (15) second horn blast) followed by an orange strobe light located outside on the roof at all locations and inside of the building at Park Place. At this point, participants in outdoor activities need to cease all activity and seek shelter immediately. When the hazardous weather has passed, the “all clear” will sound (a series of three-5 second horn blasts), and the orange strobe will turn off. Only at this point should outdoor activities resume. It is important to remember that even though the system may not sound when weather conditions are threatening, you should exercise good judgment. Proceed to stop all outdoor activities and move to a safe location until the dangerous conditions have passed. Horns from the Park Place location can be heard at Dolphin Park baseball fields. These warning systems will be active from the months of April through October. Further, the District will be checking the systems manually, on the first and third Tuesdays of every month (April-October) at 10:30 a.m. Please contact Park Manager Amy Vito, at (630) 483-3112 for additional information.

Discrimination on the Basis of Race, Color, Creed, National Origin, Sex, Age, or Disability

The Streamwood Park District complies with the requirements of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973 as amended, the Age Discrimination Act of 1975, the Civil Rights Restoration Act of 1988, (P.L. 100-259), and the Americans with Disabilities Act of 1990, (P.L. 101-336) to the extent that no person in the United States shall, on the grounds of race, color, creed, national origin, sex, age, or disability be excluded from participation in, be denied of, or be otherwise subjected to discrimination in any program or activity provided by the agency. Areas affected by these requirements include, but are not limited to the following: 1.) programming, 2.) facility use, 3.) planning and construction, 4.) planning and/or advisory groups, and 5.) fee structures.

All program participants are expected to behave appropriately and follow the rules of the program and facility. A participant will receive written notice for inappropriate behavior, and in the case of a minor, a copy of the notice will be provided to such minor’s parent/guardian. If a participant receives three notices of inappropriate behavior, or if the participant is involved in one severe incident, as determined by District staff, the participant may no longer participate in the program until a meeting is scheduled and held. The participant, a parent/guardian if the participant is a minor, the program instructor, the program supervisor, and any other persons whom the District considers necessary for a resolution of the inappropriate behavior, shall be present at such meeting. At the meeting, the question of continued participation in the program will be considered and, primarily for minor participants, a Behavior Contract may be prepared as a condition of continued participation. Such a Behavior Contract will be personalized to the circumstances and the participant and will include specific expectations and consequences for failure to meet such expectations, including possible suspension and/or termination from program participation. Inappropriate behavior by adults may result in more rapid progress toward suspension or termination from program participation.

Facilities

All facility participants are expected to follow the rules of the facilities. Specialty areas of the facilities (for example: fitness center and pools) have posted signs stating special rules specific to that area. Disregarding or abuse of facility rules may result in removal by staff or police from the facility for a designated length of time or permanently.

Observers

Observers of programs are also expected to behave appropriately. Parents, friends and any observers are held to the same standards of behavior as participants. If inappropriate behavior of a program observer is reported to or observed by a staff person, the observer will be asked to leave by the staff or police, if necessary.

Appeals

Any participant who is suspended or terminated from program participation shall have the right to appeal to the Executive Director within fourteen days of any notice of suspension or termination. The Executive Director shall thereupon schedule a meeting concerning such appeal, and the appellant shall be entitled to present his or her version of the facts at such meeting. Within five days after such meetings, the Executive Director shall notify the appellant in writing that the suspension or termination has been affirmed, modified, or reversed. The Executive Director shall notify the Board of Park Commissioners of the meeting and the decision. It is a vision of the Streamwood Park District to provide safe and wholesome programs in well-maintained facilities for our residents and guests. Rules must be followed and policies such as this must be established to protect this vision for all involved. Our goal is not to remove patrons from programs or facilities, but to work together with participants and/or parents/guardians to the best of our ability to correct or deal with a problem.

The Streamwood Park District asks for your cooperation in behaving appropriately and also teaching your children the importance of appropriate behavior and following rules.

adopted 11/09/00; revised/reviewed 06/20/08; 07/10/12

The use of any visual recording device in any protected area is prohibited. Visual recording devices include, but are not limited to, any camera, camcorder, or videotaping device, and cellular phone cameras. Protected areas are defined as any locker room, dressing room, bathroom/rest room, lavatory, shower, or bathing facility located in any District facility. Any person caught violating this section of Park rules may be banned from Park District facilities and subject to a fine.

Purpose

The purpose of this policy is to regulate the use of video surveillance and recording on the Streamwood Park District premises. The Streamwood Park District operates a video surveillance system to provide a safe and secure environment for its patrons and staff.

Information obtained through video surveillance will be used exclusively to assist with the investigation of incidents, including theft, vandalism, personal injury or property damage, and for security and law enforcement purposes, which must relate to the protection of the Streamwood Park District patrons, staff and the public, or deterrence or detection of criminal activity. Video surveillance of the Park District premises will be conducted in a professional, ethical, and legal manner, in accordance with the following principles: a) video surveillance must be conducted in accordance with the laws of Illinois; b) video surveillance will be used by only Park District employees authorized by the Executive Director of the Streamwood Park District; c) appropriate signs and a notice of video surveillance must be posted in areas subject to video monitoring.

Authority & Responsibility

The Executive Director, Superintendent of Parks, and Superintendent of Recreation, and their designees will provide input on the placement of cameras on the Streamwood Park District premises. The Executive Director, the Executive Director’s Administrative Assistant, the Superintendent of Park, and the Superintendent of Recreation, Custodial Manager, and Facility Manager are responsible for monitoring the Park District’s surveillance systems. The Executive Director is responsible for hardware and software specification, configuration, and maintenance. Maintenance checks will be performed on a bi-monthly basis. Staff will notify the Executive Director of any equipment failures or other problems.

Access

Access to surveillance footage is restricted to the Executive Director and the Executive Director’s Administrative Assistant, the Superintendent of Parks, the Superintendent of Recreation, the Custodial Manager, the Facility Manager, and law enforcement personnel. The Executive Director may authorize access of surveillance footage to staff, to the extent required by their job responsibilities.

Unauthorized access, exporting, or sharing live or recorded video surveillance footage by an employee may be grounds for disciplinary action, including termination of employment.

Monitoring

Video surveillance of the premises is conducted at all times when the Streamwood Park District is open during normal business hours. Park District premises may also be subject to video surveillance after hours.

Video surveillance is reviewed on an as-needed basis. Periodically, cameras may be monitored in real-time by authorized staff. However, there is no expectation that footage is monitored in real-time by personnel for security or other purposes.

Brochure Changes/Errors Disclaimer
Due to a large amount of information available in the Streamwood Park District Program Guide, errors and changes before or after publication may occur. We apologize for any errors in the seasonal program guide and will advise you of any changes as quickly as possible. We will also attempt to keep the information on our website as current as possible.

Thank you for your patience and understanding when these situations arise.

The personal and private information collected by the Streamwood Park District from any individual(s) is intended for the sole use of the District, and such information will not be sold or distributed to other persons or agencies without the written permission ofthe individual(s) providing it, except as required by law. If information is provided to any other person or agency pursuant to any legal requirement, the District will advise the individual(s) of the disclosure.

A Streamwood Park District resident, via property taxes, makes a significant financial contribution to the operation of the District, whether or not he or she takes advantage of the services offered. The nonresident fees are required of nonresidents to apportion an equalizing fee to contribute to the overall financing of the park system on an equitable basis with the resident.

Resident Fees

A “resident” is defined as anyone living within the geographic boundaries of the Streamwood Park District. Residents of the Streamwood Park District have priority when registering for most programs.

Business Rate

All people that work at a business within the Streamwood Park District boundaries may receive resident rates on all programs, services, and memberships (proper identification required along with current pay stub, program participants will be randomly sorted in the nonresident lottery).

To request a refund on a program, a Refund Request Form must be completed and submitted at the Registration Counter at either center. Administrative approval must be received before a refund will be issued.

• A full refund will be given when the Park District cancels a trip/program or a refund is requested as a result of being placed on a waiting list.


• A refund minus a service charge will be given when a refund request is received a minimum of four days before the start of the registered program.


• A prorated refund with a service charge may be granted when a refund request is received less than four days before the start or after the start of the registered program and the reason is approved. Documentation may be requested with your refund request in order to be approved. The prorated refund will be based on the date the request was received, not the last attended class. A refund will not be approved if the session is more than half over.
• No refunds will be issued for individually missed or forgotten classes.


• No refund requests will be granted that are made more than two (2) business days after a one-day program or special event.


• Refunds for trips will not be given unless one of the following occurs:
  
• Park District cancels the trip.


• A replacement is found to take the trip.


• Deposits for certain programs and trips are identified as nonrefundable and therefore the refund policy does not apply.


• The cost of purchased individual supplies or equipment such as t-shirts, uniforms, trophies, costumes, etc. will be deducted from your refund. No reimbursements will be given for required equipment or supply purchases made by the participant or parent.


• Please allow 3-4 weeks for your refund to be processed. If originally paid by check or cash, a check will be mailed to you. If paid by VISA, Master Card, or Discover Card, we must credit the card with which payment was made.


• Any programs with special policies void the preceding.

All refunds issued which are not a result of a Park District cancellation will be assessed a service charge. The service charge for programs with fees of $10 or more will be $5; programs with fees less than $10 will be charged 50% of the program fee.

Every effort is made to avoid canceling classes. However, the minimum number of participants must be registered. Notification of class cancellation may be made with as little as 24-hour notice. In cases where a program is canceled, you will be notified prior to the start of the program and a full refund will be issued.

All transfer requests will be honored if there are openings in the class requesting to be transferred and the participant is the appropriate age for the program.

If additional payment is due, this must be made at the time of the transfer request. For a refund see #7 under Refund Policy.

The Park District recognizes that there are people in the community who are often unable to participate in recreation programs due to economic hardships.

If any resident individual or family would like to apply for a scholarship, please contact Guest Services at 630.483.3010.

All requests will remain confidential.

The Streamwood Park District is committed to conducting its recreation programs and activities in a safe manner and holds the safety of participants in high regard. The Streamwood Park District continually strives to reduce such risks and insists that all participants and parents/guardians of minors registering for programs/activities must recognize that there is an inherent risk of injury when choosing to participate. You are solely responsible for determining if you or your minor child/ward are physically fit and/or skilled for the activities contemplated. It is always advisable, especially if the participant is pregnant, disabled in any way or recently suffered an illness, injury, or impairment, to consult a physician before undertaking any physical activity.

Recreational activities/programs are intended to challenge and engage the physical, mental and emotional resources of each participant. Despite careful and proper preparation, instruction, medical advice, conditioning and equipment, there is still a risk of serious injury when participating in any recreational activity/program. Understandably, not all hazards and dangers can be foreseen. Depending on the particular activity, participants must understand that certain risks, dangers and injuries due to inclement weather, slipping, falling, poor skill level or conditioning, carelessness, horseplay, unsportsmanlike conduct, premises defects, inadequate or defective equipment, inadequate supervision, instruction or officiating, and all other circumstances inherent to indoor and outdoor recreational activities/programs exist. In this regard, it must be recognized that it is impossible for the Streamwood Park District to guarantee absolute safety.

Appropriate behavior is expected from all participants and observers in programs and in facilities to protect the enjoyment and safety of all patrons. Behaviors that will not be accepted include, but are not limited to, the following:

• Disrupting a program or creating a disturbance at a facility.
• Continuous refusal to follow program and/or facility rules and guidelines.
• Use of verbal harassment, profanity, vulgarity, obscenity or racial slurs.
• Blatant disrespect of staff and program or facility rules and guidelines.
• Damage, vandalism, or theft of private or Park District facilities, equipment, or supplies.
• Possession or use of illegal substances or medication, including the use of alcohol or smoking where prohibited.
• Inappropriate or offensive dress, including, but not limited to dress which is too revealing and clothing that displays obscene or offensive words or pictures.
• Possession or threat of a weapon.
• Gang activity includes the display or possession of symbols, hand signals, soliciting membership, intimidating or threatening any individual, wearing or displaying colors or items of dress, etc.
• Inappropriate display of affection, including but not limited to prolonged kissing and touching of any private area of the body.
• The following outlines steps that may be used with patrons who are not behaving appropriately. Membership or program fees will not be refunded for any person removed from a program or facility due to a violation of this behavior policy. Some programs or facilities may have stricter or more detailed behavior policies.